Frequently Asked Questions
Find answers to common questions about ordering, delivery, payments, returns and shopping with GlamLux.
What products does GlamLux offer?
GlamLux offers fragrances, makeup, skincare, haircare, gift sets and beauty essentials from popular brands.
Do you deliver across the UAE and GCC?
Yes. We deliver across the UAE and to selected GCC destinations. Available delivery options and charges are displayed during checkout.
How long does delivery take?
Delivery time depends on your location and selected shipping method. The estimated delivery information is displayed during checkout.
Is Cash on Delivery available?
Cash on Delivery is available for eligible locations and orders. The option will appear during checkout when available.
How can I track my order?
Tracking information will be sent using the email address or phone number provided with your order after the shipment has been dispatched.
Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may not be possible after an order has been prepared or dispatched.
What should I do if I receive a damaged or incorrect item?
Contact us promptly with your order number and clear photographs of the item and packaging so our team can review the issue.
Can beauty products be returned?
Return eligibility depends on the product condition, category and our Returns & Refunds Policy. Opened or used beauty products may not be eligible for return.
How do I contact GlamLux?
Use our Contact Us page or the WhatsApp button on the website. Include your order number when asking about an existing order.